Wednesday, February 29, 2012

SD Bullion Ordering Policies

SD Bullion Ordering Policies

SD Bullion currently only accepts orders via telephone during posted hours.  Telephone conversations may be recorded for quality and control purposes.  You will be asked by the telephone agent if you would like to lock-in the price of your order.   When you confirm to lock in the price, you will have entered a binding agreement which cannot be cancelled without penalty.  Your payment method must be dated within 24 hours.  Payment must be received within 72 hours or you will risk being charged a penalty fee, your order being cancelled, or a combination of the penalty fee structure below.  A valid credit card is required to guarantee all orders. 

Payment Options
SD Bullion currently accepts credit card, bank wire, cashiers check, money orders, and personal checks.

Credit Card Only for Orders Less Than $1,000.00
Credit Cards/Personal Checks/Money Order/Cashiers Check accepted for transactions between $1,000.00 and $9,999.99
Bank Wire Only for Orders Greater Than $10,000
All orders are inspected on a case-by-case basis to minimize the risk of financial fraud.  Large orders are strongly encouraged to use bank wire.  Bank wire is the preferred payment method of SD Bullion.  Payment methods, other than bank wire, for orders over $2500.00 may be subject to additional documentation and inspection.
You will receive an invoice after placing your order via email which will inform you of payment instructions. 
SD Bullion reserves the right, upon our sole discretion, to cancel any order if we determine an order to be deemed questionable, suspicious or of significant risk regardless of payment method selected and price confirmation.

Cancellation of Orders
When an order is confirmed, prices become locked-in and the order becomes a binding agreement of the “buyer” and SD Bullion.  We will evaluate any request to cancel an order on a case-by-case basis.  Only under rare, extraordinary circumstances will a cancellation be approved.  All cancelled orders are subject to any market loss to SD Bullion along with an additional 3% of total purchase price.  Penalty will need to be paid within 48 hours.  Any market gains as a result of a cancelled order will remain the property of SD Bullion.  Cancellation request are required to be filed via telephone during normal business hours.

Returns of Orders
Your satisfaction is guaranteed on all orders.  If you are not satisfied for any reason, you have within 3 days after receipt of shipment to notify our customer service team via telephone of your dissatisfaction.  The decision to refund or replace your item will be at the sole discretion of SD Bullion.  All returned items will be subject to the customer paying market loss based on SD Bullion’s sole discretion.  Credit card orders are subject to a 5% restocking fee.  All items must be returned in original packaging.

Market Loss
Defined in the simplest form, the difference of what you paid for the purchase and what it is now worth based off the going market price of the respective item.  The market value will be defined under the sole discretion of SD Bullion.

Shipment of Orders
All orders are shipped fully insured via USPS, UPS, and FedEx.  If anything should happen to your order during shipping, our insurance will cover the package (see below for restrictions which are put in place by our insurer).  A signature will be required upon receipt of the package by the consumer.  If you have agreed to waive signature requirements with your mail carrier, our insurance will not cover your package.  If you have other individuals signing for your packages such as property managers, neighbors, etc., or if you have us ship to a UPS Mail Store locations or other mailbox locations which are staffed by non-mail carrier employees our insurance will not cover your package. 
If your package is loss or damaged, it will be our responsibility to file a claim with the insurance company.  We will replace or refund your purchase at our sole discretion.

Pricing Errors
SD Bullion prides itself in providing the most up-to-date pricing for you and our staff.  Occasionally, we do make mistakes and there may be a typographical or pricing error.  Under these rare circumstances, SD Bullion retains the right to cancel or refund an order. 

Market and Investment Risk
All investments carry risk.  You are responsible for your investment decisions.  By purchasing through SD Bullion, you understand SD Bullion nor is responsible for any losses of your investment decisions. 

This policy is subject to change at any time without notice.