SD Bullion currently only accepts orders via telephone
during posted hours. Telephone
conversations may be recorded for quality and control purposes. You will be asked by the telephone agent if
you would like to lock-in the price of your order. When you confirm to lock in the price, you
will have entered a binding agreement which cannot be cancelled without
penalty. Your payment method must be
dated within 24 hours. Payment must be
received within 72 hours or you will risk being charged a penalty fee, your
order being cancelled, or a combination of the penalty fee structure
below. A valid credit card is required to
guarantee all orders.
Payment Options
SD Bullion currently accepts credit card, bank wire, cashiers check, money orders, and personal checks.
Credit Card Only for Orders Less Than $1,000.00
Credit Cards/Personal Checks/Money Order/Cashiers Check accepted for transactions between $1,000.00 and $9,999.99
Bank Wire Only for Orders Greater Than $10,000
Credit Card Only for Orders Less Than $1,000.00
Credit Cards/Personal Checks/Money Order/Cashiers Check accepted for transactions between $1,000.00 and $9,999.99
Bank Wire Only for Orders Greater Than $10,000
All orders are inspected on a case-by-case basis to minimize
the risk of financial fraud. Large
orders are strongly encouraged to use bank wire. Bank wire is the preferred payment method of
SD Bullion. Payment methods, other than
bank wire, for orders over $2500.00 may be subject to additional documentation
and inspection.
You will receive an invoice after placing your order via
email which will inform you of payment instructions.
SD Bullion reserves the right, upon our sole discretion, to
cancel any order if we determine an order to be deemed questionable, suspicious
or of significant risk regardless of payment method selected and price
confirmation.
Cancellation of Orders
When an order is confirmed, prices become locked-in and the
order becomes a binding agreement of the “buyer” and SD Bullion. We will evaluate any request to cancel an
order on a case-by-case basis. Only
under rare, extraordinary circumstances will a cancellation be approved. All cancelled orders are subject to any
market loss to SD Bullion along with an additional 3% of total purchase
price. Penalty will need to be paid within
48 hours. Any market gains as a result
of a cancelled order will remain the property of SD Bullion. Cancellation request are required to be filed
via telephone during normal business hours.
Returns of Orders
Your satisfaction is guaranteed on all orders. If you are not satisfied for any reason, you
have within 3 days after receipt of shipment to notify our customer service
team via telephone of your dissatisfaction.
The decision to refund or replace your item will be at the sole
discretion of SD Bullion. All returned
items will be subject to the customer paying market loss based on SD Bullion’s
sole discretion. Credit card orders are
subject to a 5% restocking fee. All
items must be returned in original packaging.
Market Loss
Defined in the simplest form, the difference of what you
paid for the purchase and what it is now worth based off the going market price
of the respective item. The market value
will be defined under the sole discretion of SD Bullion.
Shipment of Orders
All orders are shipped fully insured via USPS, UPS, and
FedEx. If anything should happen to your
order during shipping, our insurance will cover the package (see below for
restrictions which are put in place by our insurer). A signature will be required upon receipt of
the package by the consumer. If you have
agreed to waive signature requirements with your mail carrier, our insurance
will not cover your package. If you have
other individuals signing for your packages such as property managers,
neighbors, etc., or if you have us ship to a UPS Mail Store locations or other
mailbox locations which are staffed by non-mail carrier employees our insurance
will not cover your package.
If your package is loss or damaged, it will be our
responsibility to file a claim with the insurance company. We will replace or refund your purchase at
our sole discretion.
Pricing Errors
SD Bullion prides itself in providing the most up-to-date
pricing for you and our staff.
Occasionally, we do make mistakes and there may be a typographical or
pricing error. Under these rare
circumstances, SD Bullion retains the right to cancel or refund an order.
Market and Investment Risk
All investments carry risk.
You are responsible for your investment decisions. By purchasing
through SD Bullion, you understand SD Bullion nor SilverDoctors.com is
responsible for any losses of your investment decisions.
This policy is subject to change at any time without notice.
